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FAQ | The Kewl Shop

FAQ

What is our promise to you?

The Kewl Shop sells only 100% authentic, brand new merchandise, manufactured by us or by an affiliated manufacturer. These products are backed by a very fair return policy, free shipping and 24/7 customer service.

Returns At The Kewl Shop

Customer Service At The Kewl Shop

When We Say Free Shipping We Mean Free Shipping

 

Can I trust The Kewl Shop?
Our beliefs and qualifications bind us to ethical standards in business and in life. Additionally our Return Policy will allow you to return your product if you are not entirely satisfied. Our website and it's integrated shopping cart is powered by Shopify and we are registered members of that site (see Shopify). Lastly we accept payment through Paypal and therefore you are protected by their standards.


Is the product I am about to purchase genuine and new?
Unless expressly indicated, every item we sell is 100 authentic and brand new. Where we refer to an item as desgner inspired or celebrity inspired or variations of that description, including images of celebrities then these items are not the original designer labels or the label worn by the celebrity, but they are still brand new and exceptionally high quality, either in our own brand or a related one.


Can I track my order after purchase?
You can track your order at this link. Additionally we regularly monitor packages after they have left our premises and will contact you with anything relevant that we think you should know about. This should allow you to rest assured that your package, while on its way to you, is being tracked and checked by us too.


Can I return what I have purchased?
Yes you can. See our Return Policy for detail.


Is my purchase guaranteed?
You qualify for whatever guarantee is provided by the manufacturer or supplier of the product. In addition you can return your purchase in line with our Return Policy.


What payment methods are available?
We accept Paypal and credit cards through Paypal (even with no Paypal account).


How are payments processed?
Payments are processed using industry-standard encryption and security methods to protect you. Our website as well as it's integrated shopping cart is powered by Shopify (see Shopify). Our many years in industry, our reputation for honesty and excellent service are your guarantee of satisfaction. Details of our policies are all spelled out on the relevant pages of our site.


When will my order ship and how much does it cost?
Your order will normally reach you within 3 to 5 business days after processing if supplied out of the US. Items shipped from our international locations may take up to 14 days. All shipping is free (see Free Shipping Policy). If you require a quicker delivery please contact us. In general we ask that our customers allow at least 7 business days for shipments to arrive but other items might take longer.


Who will help if I have a problem?
We pride ourselves in giving prompt assistance when required. Although you can contact us by telephone we prefer email (see contact details on top right of home page or About Us). This is because we would like to properly research and prepare a complete solution for you straight away and this is often not possible to do easily on the phone. Our service promise to you will be to respond within 1 business day of receipt of your email and to keep you regularly informed of progress.


Is my information safe with you?
We use state of the art encryption and fraud detection technology to protect your personal information and assure your security - this is provided by Shopify through it's integrated shopping cart run on this site. We keep only enough information to process your order. We never sell, lease or share your email address or other personal information (see our Privacy Policy).


Do you need anything else answered?
If you need to know more or are unsure about anything please contact us by email us@thekewlshop.com or use the live chat facility at the bottom right of the screen. There is usually someone available 18 out of 24 hours to address your concerns.

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